Welcome to Lunoria.co.uk

By accessing or placing an order on this website, you agree to the terms and conditions outlined below.

Please read them carefully before using our services.

We may update these Terms from time to time. Continued use of our website means you accept any changes.

1. Website Access

1.1. You can browse the majority of this website without creating an account.

1.2. Some features (e.g., order history, account management) may require registration.

2. Use of the Website

2.1. You may view, print, or download content for personal use only.

2.2. You may not reproduce, copy, or republish any content (text, images, graphics, product descriptions) without our written permission.

2.3. All content on this website is owned by Lunoria or our licensors and is protected by copyright and intellectual property laws.

3. Availability of the Website

3.1. We aim to ensure the website is available 24/7, but we cannot guarantee uninterrupted access.

3.2. The website may be temporarily unavailable due to maintenance, server issues, or circumstances outside our control.

4. Customer Conduct

When using Lunoria.co.uk, you agree NOT to:

• upload content you do not have rights to

• upload or send any harmful software (viruses, trojans, corrupted data)

• post anything obscene, defamatory, abusive, illegal, or harmful

4.1. Any non-personal material submitted to us may be used by Lunoria freely.

4.2. We may cooperate with law enforcement if required by law.

5. Links to External Websites

5.1. External links are provided for convenience only. We are not responsible for the content or policies of third-party websites.

5.2. If you link to our website, you must:

• not imply we endorse your site

• not misrepresent your relationship with us

• not link from a site containing offensive, illegal, or harmful content

6. Product Information

6.1. We aim to display accurate product descriptions, images, and specifications.

6.2. Minor variations may occur due to manufacturer updates or packaging changes.

6.3. All products are sold for adult consumers (18+) only.

7. Pricing & Payments

7.1. Prices shown include VAT where applicable.

7.2. We reserve the right to update prices at any time.

7.3. Payments must be completed at checkout. Orders are not processed until payment is received.

8. Delivery

8.1. All orders are shipped discreetly in plain packaging.

8.2. Delivery times shown are estimates and may vary due to courier delays.

8.3. Once dispatched, all parcels are tracked and insured.

For full details, see our Delivery & Returns page.

9. Returns & Refunds

9.1. Due to hygiene and safety laws, adult products cannot be returned if opened or used.

9.2. We accept returns only for:

• damaged items

• defective items

• incorrect items

9.3. All issues must be reported within 30 days of delivery.

9.4. Refunds are issued once the returned item has been inspected and approved.

Full return rules are available on the Delivery & Returns page.

10. Disclaimer

10.1. While we make every effort to ensure all information is accurate, errors may occasionally occur.

10.2. We do not guarantee that the website will always be error-free or uninterrupted.

11. Limitation of Liability

Nothing in these Terms excludes liability for:

• death or personal injury caused by negligence

• fraud or fraudulent misrepresentation

• any matter which cannot be limited by UK law

Otherwise, Lunoria is not responsible for:

• loss of income

• business interruption

• loss of data

• indirect or consequential damages

12. Age Restriction

By purchasing from Lunoria, you confirm:

• You are 18 years or older

• You are legally permitted to buy adult products in the UK

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be handled exclusively by the courts of England and Wales.

14. Contact Us

If you have any questions regarding these Terms, please contact us:

hello@lunoria.co.uk