Delivery & Orders
❓ How long does delivery take?
Orders are usually dispatched the same working day if placed before our cut-off time.
UK delivery typically takes 1–3 working days.
❓ Do you offer free delivery?
Yes. We offer free UK delivery on eligible orders. Any available free delivery option will be shown automatically at checkout.
❓ Can I track my order?
Yes. If tracking is available for your order, you will receive tracking details once your order has been dispatched.
❓ Can I change or cancel my order after placing it?
If your order has not yet been dispatched, please contact us as soon as possible and we’ll do our best to help.
Packaging & Privacy
❓ Is packaging discreet?
Yes. All orders are shipped in plain, unbranded packaging with no indication of the contents or our store name.
❓ Will the store name appear on my bank statement?
The payment reference will be discreet and will not reveal the nature of the products purchased.
❓ Do you share my personal details?
No. We respect your privacy and do not sell or share your personal data with third parties, except where required to fulfil your order.
Returns & Issues
❓ Can I return an item?
Due to hygiene reasons, intimate items cannot be returned unless they arrive damaged or faulty.
❓ What should I do if my item arrives damaged?
Please contact us as soon as possible with your order number and photos of the issue so we can resolve it quickly.
❓ I received the wrong item — what now?
If there is an error with your order, contact us and we will arrange a replacement or refund where appropriate.
Payments & Security
❓ What payment methods do you accept?
We accept secure payments by Visa, Mastercard, Apple Pay, Google Pay and other methods displayed at checkout.
❓ Is it safe to pay on your website?
Yes. All payments are encrypted and processed securely using trusted payment providers.
Age & Legal
❓ Do I need to be 18 to order?
Yes. By purchasing from our store, you confirm that you are 18 years or older.
❓ Are your products legal in the UK?
Yes. All products sold comply with applicable UK laws and regulations.
Support
❓ I have another question — how can I contact you?
You can contact us anytime via our Contact Us page. We aim to respond as quickly as possible during working hours.