Privacy Policy

Last updated: 29 June 2026

Lunoria (“we”, “our”, “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use and safeguard your information when you visit our website lunoria.co.uk, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide

When placing an order
When creating an account
When contacting customer support
When subscribing to newsletters or marketing

This may include your name, email, phone number, billing/delivery address, and order details.

1.2 Automatically Collected Information

When browsing our website, we may collect:

IP address
Device/browser information
Pages viewed, time spent on site
Cookies and tracking data

This information cannot identify you personally.

2. Cookies & Tracking

We use cookies to:

Ensure the website works correctly
Remember your preferences
Improve speed and functionality
Analyze traffic and usage patterns
Deliver relevant content and offers

You can disable cookies in your browser settings, but certain website features may not function.

Third-party tools (e.g., Google Analytics) may also use cookies. They do not receive any personal identifying information.

3. How We Use Your Information

We use your information to:

Process and deliver orders
Provide customer support
Send order updates and service notifications
Improve our website and services
Detect and prevent fraud
Send marketing communications (only with your consent)

We never sell your data to third parties.

4. How We Store & Protect Your Data

All personal information is stored securely on encrypted servers.
Payment details are processed exclusively through secure, PCI-compliant payment providers.
We never store full card information on our servers.
We take reasonable steps to protect your data, but no method of transmission online is 100% secure.