All orders are shipped discreetly, in plain packaging with no indication of contents.
Lunoria offers fast, tracked and fully insured delivery on all UK orders.
UK Delivery Options
Free Delivery
Delivery time: 2–3 working days
Cost: £0.00
Available on orders over £50.
Standard Tracked (2–3 Day Service)
Delivery time: 2–3 working days
Cost: £3.99
Priority Tracked (1–2 Day Service)
Delivery time: 1–2 working days
Cost: £5.99
Guaranteed Next Day Delivery
Delivery time: Next working day
Cost: £8.99
Orders must be placed before 3pm (Mon–Fri).
Next-day delivery cut-off:
3pm (Monday–Friday, excluding bank holidays).
Orders placed after 3pm are dispatched the next working day.
If you are not home during delivery, Royal Mail or the courier will hold your parcel at the local depot for a limited time before returning it to us.
Returns Policy
Due to the health and hygiene nature of adult products, returns are restricted.
We only accept returns if the item is:
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damaged
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defective
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unused and fully sealed
Return Conditions
To qualify for a return:
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The product must be unused
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Must be returned in original sealed packaging
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Opened or unsealed products cannot be returned
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Lingerie and clothing items are non-refundable once opened
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Return requests must be made within 30 days
If these conditions are not met, Lunoria reserves the right to refuse the return.
Return Postage
Customers are responsible for return postage unless the item is damaged, defective or incorrect. For damaged, defective or incorrect items, contact us before sending the item back so we can provide return instructions.
Refund Processing
Approved refunds are processed within 5 working days after we receive and inspect the returned item. Your bank or payment provider may take additional time to show the refund.
How to Request a Return
Email hello@lunoria.co.uk with:
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your order number
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photos (if applicable)
We aim to respond to all return requests within 24–48 hours.
Our support team will assist you further.